If your business still relies on traditional phone lines, you might be missing out on one of the most powerful tools in modern communication: the hosted phone system. Hosted phone systems (also known as cloud-based or VoIP systems) have quickly become the standard for businesses that want to stay connected, flexible, and professional without the expensive infrastructure. Whether you’re running a team from a single office or managing staff across multiple locations, this setup can streamline communication and scale as you grow. Here’s a breakdown of what a hosted phone system is, how it works, and why it’s worth considering for your business.
What Is a Hosted Phone System?
A hosted phone system is a telephone solution where the infrastructure is maintained off-site by a service provider (like DLB Networks), and calls are made over the internet rather than through old copper landlines. Instead of installing and maintaining expensive on-premise PBX hardware, everything is managed remotely in the cloud.
All you need is:
- A reliable internet connection
- Compatible handsets or devices
- A hosted phone service provider to manage the backend
Calls, voicemail, call routing, voicemail-to-email, call queues, and other features are all controlled from a central online dashboard, and you can make or receive calls from anywhere using a desk phone, mobile, or computer.
Key Benefits of a Hosted Phone System
- Say goodbye to expensive hardware, maintenance, and long-distance call fees. With hosted phone systems, your upfront costs are low and your monthly costs are predictable.
- Hosted systems are perfect for remote teams, mobile workforces, or businesses with multiple locations. Employees can take calls and access features from anywhere with an internet connection.
- Add or remove users and features as your business changes—no technician visits or complicated setups required.
- Auto-attendant, call forwarding, hold music, voicemail-to-email, and video calling are all part of the package—designed to make your business sound more professional.
- With the right provider, your data is protected by encryption and your call uptime is backed by solid service level agreements.
Who Should Use a Hosted Phone System?
Any business that wants a reliable, modern communications setup without the hassle of physical phone infrastructure will benefit from a hosted phone system. This includes:
- Small to medium businesses
- Remote teams
- Call centres or customer service lines
- Tradies and mobile professionals
- Medical clinics, law firms, and offices
Whether you’re upgrading from an older system or starting fresh, hosted phone solutions offer flexibility that traditional systems just can’t match.
Ready to Upgrade to a Hosted Phone System?
If you’re looking to simplify your phone system while improving performance, reliability, and mobility, a hosted phone system is the answer. At DLB Networks, we specialise in cloud-based phone solutions tailored to your business needs.
We’ll help you transition smoothly, support your team every step of the way, and ensure you’ve got the features and tools to keep your communication running like clockwork.